Thank you for shopping with NAMAMA LLC! We strive to provide a smooth and efficient shipping experience for all of our customers. Please review our shipping policy below for details on shipping methods, costs, and delivery times.
1. Order Processing
- Orders are processed within 1–2 business days (excluding weekends and holidays) after payment has been received and cleared.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak times (holidays or sales events), additional processing time may be required.
You will receive:
- Order confirmation email after placing the order
- Shipping confirmation email with tracking details once the order is shipped
2. Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Shipping Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 8 to 12 business days | Calculated at checkout |
| 2-Day Shipping | 2 business days | Calculated at checkout |
| International Shipping | Varies by destination | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on location, weather, and carrier delays.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order through the carrier’s website using the provided tracking number.
4. Shipping Restrictions
- We ship within the United States and to select countries internationally (Canada, U.K., Australia, and select Europe/Asia regions).
- Certain items may not be eligible for shipping to some locations.
- We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO) at this time.
5. Free Shipping
We offer free standard shipping on U.S. orders over $75.
Free shipping applies automatically at checkout and cannot be combined with other discounts or promotions.
6. Damaged or Lost Items
If your order arrives damaged or you believe it has been lost, please contact us within 7 business days of delivery.
We will assist in resolving the issue with the carrier or provide a replacement if necessary.
7. Customs, Duties, and Taxes (For International Orders)
International customers are responsible for any customs duties, taxes, or additional charges required by their country.
These fees are NOT included in the shipping cost.
NAMAMA LLC is not responsible for customs delays.
8. Address Changes
Please double-check your shipping address before submitting your order.
Once an order is processed or shipped, we cannot guarantee address changes.
If you need assistance, contact us immediately at namama@namamausa.com.
9. Shipping Delays
External factors such as weather, customs, strikes, or carrier issues may cause delays.
NAMAMA LLC is not responsible for delays caused by these factors.
10. Contact Us
If you have any questions or need assistance with your order, please contact us:
NAMAMA LLC
30 N Gould St Ste 53262
Sheridan, WY 82801
Email: namama@namamausa.com