Refunds & Returns

At NAMAMA LLC, we want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to help you with a return or refund under the following terms:

1. Return Period

  • You have 15 calendar days from the date of receipt to return your items for a full refund or exchange.

  • If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

  • Items must be unused, unworn, and in the same condition as when you received them.

  • All original packaging, tags, and labels must be intact and included.

  • Certain products may be non-returnable for hygiene or safety reasons (e.g., opened beauty products, perishable items, etc.). Please check product descriptions for specific return eligibility.

3. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Email us at namama@namamausa.com with your order number and reason for return.

  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Package the Item: Carefully pack the item(s) in the original packaging, including all tags, labels, and accessories. Ensure the item is securely packed to prevent damage during return shipping.

  4. Ship the Item: Ship the item to the address provided in your return instructions. Please use a trackable shipping method to ensure the safe return of the item. The customer is responsible for the return shipping cost unless the return is due to our error.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7-10 business days and applied to your original payment method.

  • Shipping costs are non-refundable unless the return is due to a defect or our error.

5. Exchanges

  • We currently do not offer direct exchanges. If you would like a different product or size, please initiate a return for the original item and place a new order for the desired product.

6. Damaged or Defective Items

  • If your item is damaged or defective upon arrival, please contact us immediately at namama@namamausa.com.

  • We will arrange for a return and issue a full refund or replacement at no additional cost to you.

7. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Personalized or custom-made items

  • Opened or used items (e.g., skincare, beauty, hygiene products)

  • Final sale or clearance items (if applicable)

8. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company as it may take additional time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at namama@namamausa.com.

9. Contact Us

If you have any questions about our return or refund policy, please feel free to reach out to us:

NAMAMA LLC
30 N Gould St Ste 53262
Sheridan, WY 82801
Email: namama@namamausa.com